Our Process
At AgainstTheGrain, we take great pride in our custom orders. We understand that each client is unique, and requires special attention to ensure their satisfaction. Our process ensures that each custom order is crafted with precision and care, so you end up with a product that is truly one-of-a-kind.
- INVOLVEMENT
Does the thought of having a one-of-a kind piece of furniture or home décor item in your home or office sound appealing? A dining table that your family can gather around for some cherished, family time. A coffee table that anchors a living space that speaks to who you are. A desk that brings out the highest level of productivity. It sounds good, doesn't it?
Well, if so, you are in the right place! Our process has specific steps to get that idea you have from your mind to reality. Take a look at each step to know what you can look forward to or to see where you are at in the process.
Experience of a lifetime
- GET STARTED TODAY -
Custom Order Process
At AgainstTheGrain, we are committed to providing our customers with the best woodworking products and services. Our custom order process is specifically designed to keep you involved as your vision is brought to life.
01
Contact Us
Complete the custom order form, shoot us an email, or give us a call to let us know what type of piece you are looking for, approximate size, and the desired budget range. With each piece being 100% unique, our custom items are priced based on the design of your choosing. If you have photos of the space that the product will be in, don't hesitate to share! Before we get too deep into the process, we will provide you with a general ballpark estimated based on the initial information you provide.
02
Design
We will review the options for wood species, slab characteristics, size, epoxy colors, base options, and beyond. Our design process typically takes place over email or a call, but if you prefer to have us look at your space, we also offer in-home design consultations for locations within 30 minutes of our shop. The in-home consultations do have a fee, but that fee is taken off of your project total if you place an order as a thank you for choosing us for your furniture needs.
03
Work Order & Deposit
Once the design is complete, a Work Order will be sent to you electronically for your review and signature, along with an invoice for the down payment (50%). We do require the deposit to get things started, which officially starts the estimated timeline for the project. Our promise to you is that the estimated price will not increase unless the scope of the project is changed or the slabs that are selected are outside of the proposed budget - which you will know before committing.
04
Slab Sourcing
As we like to say, the fun part! Taking all of the aspects discussed during the design phase, we will head to the sawmill to hand pick your slab(s). We will provide 2-3 options for you to review (via texted photos) and then choose which slab(s) you'd like to move forward with. It is also at this time that we will let you know if one of those slab options will increase, decrease, or cause the estimated price to remain the same (remember, no surprises!).
05
Project Update
We just don't sell custom pieces, we sell an experience. As your slab(s) move through the build process, we will update you along the way so that you can watch the them transform into your one-of-a-kind piece. Some design features will be decided along the way such as river table layouts, cut lines, etc., so we will collaborate with you to make those decisions. You will never have to ask yourself, "what's the status of my order" because you will already know.
06
Delivery/Shipping
Th big reveal! We give our customers the option to pick their order up at our shop, have us deliver and professionally assemble, or we can ship products (size restrictions apply) domestically. Fees may apply for delivery and shipping, but we will give you the best prices available and communicate what those prices will be prior to you making a decision.